Will my dog like this environment?
What do you do when a dog becomes ill or is injured?
My dog is elderly. Will he/she enjoy this environment?
My dog has health issues. Can he/she still come?
I have a small dog and see a lot of larger dogs in the daycare. Is my dog safe?
Do the dogs ever get any “down-time”?
My dog is exhausted when he/she comes home. Why?
Should I bring anything for my dog?
Why is my dog thirsty when he/she comes home?
Do I need to make a reservation?
What is your cancellation policy?
Do I need to bring dog food is my pup is boarding?
Does someone stay overnight with the dogs?
Should I feed my dog before coming to doggy daycare?
What type of collar is best when coming there?
What happens in the instance of illness or injury?
Summary
Will my dog like this environment?
Dogs who enjoy company and interaction with other dogs will love being in doggie daycare. If your dog
does not like other dogs, then no, your dog may not like this environment. Every dog is different and is treated as such. At the end of his/her first stay, we provide a report card and are available to discuss how your dog interacted with the other dogs and if they seemed to enjoy the environment. We strive for excellence and do our best to ensure your dog is happy. We promise to be honest with you if we feel this isn’t the best possible environment for your dog.
Do dogs ever get hurt?
Some dogs play rough. Our doggy daycare attendants are trained to understand dog behavior and notice the signs/signals of a raised level of excitement, minimizing the chances for dogs to get hurt. Small scratches, nicks, and loss of patches of fur are part of normal dog play. It is possible for more serious injuries to occur.
What do you do when a dog becomes ill or is injured?
Our management team will quickly assess the situation to determine the best course of action. Our biggest priority is doing what is best for our canine guest. Dogs who need immediate medical attention are rushed to the nearest veterinary facility. Less immediate emergencies are brought to their own vet on record unless they are more than 20 miles from our facility. We try to contact the owner before any course of action is taken.
My dog is elderly. Will he/she enjoy this environment?
It depends on the temperament of your dog. There are many older dogs that are active and can fit in anywhere. Typically, elderly dogs enjoy their nap time and our trained daycare and kennel staff will accommodate them accordingly. Since we run several doggie daycare groups during the day we’ll have no trouble matching your dog with the right group where he/she will enjoy plenty of attention. Our doggie daycare staff is constantly evaluating the behavior of all of the dogs and action is always taken to ensure that your dog is safe and enjoys being here.
Another option that might fit your dog’s energy level and potential need for rest is a half-day of doggie daycare. Please consider discussing your dog’s personality and level of activity with our management staff to decide what is best for your pup.
My dog has health issues. Can he/she still come?
This depends on the type of health issues. There are certain conditions that do not belong in our daycare. Due to state regulations, we cannot accept diabetic dogs that require injections. We also cannot accept dogs that have communicable diseases or parasites. Dogs that are affected by ear infections, cancer, arthritis or glaucoma are usually easily accommodated. We would appreciate all medical information be disclosed prior or during check-in.
I have a small dog and see a lot of larger dogs in the daycare. Is my dog safe?
It’s not how big the dog is, but rather how big the dog thinks he/she is. Dogs are separated by temperament and activity level. Harder playing dogs are happiest being around hard playing dogs, while dogs who are more low-energy enjoy company that won’t bump into them with rowdy play. Daycare is a BULLY-FREE ZONE!
Do the dogs ever get any “down-time”?
Dogs that are boarding and are signed up for our doggie daycare get a break from 10:30am-12:30pm. Dogs that are dropped off solely for doggie daycare usually do not get a break unless our daycare attendants feel that it would be beneficial. If a dog wants to nap, they are free to do so anytime and anywhere thanks to our large yards!
My dog is exhausted when he/she comes home. Why?
This is one of the biggest benefits of signing your dog up for doggie daycare! A tired dog is a happy dog. While in daycare your dog gets to play and socialize with many other dogs and when you take your dog home he/she might just curl up and take a snooze. Our doggie daycare attendants are trained to notice if your dog is getting too tired to be in an active group and we utilize our indoor and outdoor holding runs to give tired dogs a break if necessary. We would never force a dog to get up and move around if that dog was asleep (let sleeping dogs lie!). Many dogs that are boarding tend to take longer resting periods.
Should I bring anything for my dog?
When your dog is boarding, we strongly suggest that you bring more than enough food for their stay. Changing foods quickly can lead to intestinal discomfort and/or allergic reactions. We provide Kongs, nighttime treats and plenty of blankets, bedding and a comfortable cot to sleep on as needed. If you would like to bring toys, bedding, etc. we will certainly accommodate you so your dog feels “at home.”
Why is my dog thirsty when he/she comes home?
Why is my dog thirsty when he/she comes home?
From the time your dog enters our kennel/daycare your dog will have the opportunity to drink water. Hydrating dogs is one of our top priorities and water is ALWAYS available. Daycare dogs that play hard or for long periods of time drink more water and may want to drink even more when they get home.
When I was watching the daycare dogs, the energy level was very high and it was like a zoo. Is it always like that?
No. When visitors arrive, whether they are new dogs or new dog owners, the doggy daycare group tends to get very excited and you may hear and see that. Some of them are also s”howing off “. During doggie daycare there is some barking and playing going. Once your dog is introduced to the appropriate group and when the human visitors leave their observation time or are quiet, they tend to settle down. Once accustomed to being part of the group our staff can determine exactly what your dog will enjoy and ensure that he/she has a great time.
Do I need to make a reservation?
Boarding: Yes. Owners of dogs that will be boarding should make arrangements with our staff to ensure that we have the space for your dog. During major holidays such as Thanksgiving, Christmas and Easter we can be booked full as early as 60 days in advance. During the Summer, weekends and other minor holidays we can be fully booked a few weeks in advance. A deposit and/or credit card may be required for a deposit on your arranged agreement.
Doggie Daycare: No…but to ensure that our doggie daycare staff can accommodate your dog and his/her time in daycare and are in accordance with all North Carolina laws, we prefer that you call in advance to check availability. The previous statement is especially important during typical vacation seasons, holiday seasons and when the weather is bad or expected to be during our daycare hours.
What is your cancellation policy?
The owners of dogs that are solely assigned for doggie daycare will not be charged for any cancellation. Owners of dogs that have reserved space for boarding and do not cancel within 72 hours notice may be charged one full day of boarding per dog signed up.
Do I need to bring dog food if my pup is boarding?
We will happily feed any dog our “house” food. However, we strongly suggest that you bring your own dog’s food so as not to upset their diet.
Does someone stay overnight with the dogs?
No. Our kennel is designed to ensure that all of our canine visitors are safe and secure from any and all outside distractions or harm. Dogs that need special care, such as a late night feeding, or a walk, are accommodated. Getting a good night’s rest is very important and we also play calm and soothing music in the kennel.
Dogs do get an after-hours night time visit. If your dog requires overnight medical care, we recommend in-home pet care or medical boarding.
Should I feed my dog before coming to doggy daycare?
Yes. If your dog typically eats at a time that is before our daycare starts then we recommend that you feed them at least 90 minutes before arrival. The reason for the time recommendation is due to their digestion and energy level. Bloat is a very serious condition that dogs can get and the majority of dogs that get Bloat have either eaten or have been drinking a significant amount less than 90 minutes prior to play time.
What type of collar is best when coming there?
Typically, when your dogs are boarding we give you back your leash and collar unless you have a special request for our use. We always accommodate clients that have special requests.
The dogs that are dropped off for daycare only are received with their leash and collar. We do this to ensure that all of our staff members know who is leaving our facility and who is not.
What happens in the instance of illness or injury?
We promise to take excellent care of your pet and treat him/her like our own. If your dog/cat ever has an issue you will be contacted based on severity and in the event of an emergency he/she will be taken to our trusted vet or emergency center.
My dogs pads are very sensitive and irritated after going to daycare. WOW, did something happen to my dogs feet?
Absolutely not. It is very common for newcomers pads to experience rawness and/or irritation from playing in the gravel yard. When dogs are in daycare they are tested on a gravel surface. If a dog’s paws ever get sensitive to the gravel then they will be sent to one of our grassy yards in hopes that they can still enjoy being active in daycare. If there is ever a case where a pad and/or nail is bleeding the dog will be removed from the group until he/she is assessed and the bleeding ceases.
Summary…